Read the latest press releases about Best Face Forward.

Cyber Monday Highlights Customer Service Deficiencies and Gains. Mon Dec 12 10:45:38 EST 2005
The role of automation in customer service comes into renewed focus beginning "Black Monday" with more than 37% of all buying consumers (52 million people) looking online for the special promotions offered by online retailers. Despite widespread awareness of "Black Monday" and significant technology investments to get prepared, most large organizations will not be ready, says Jeffrey F. Rayport.
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Agency.com and Marketspace Form Research Consortium Wed Jun 01 15:31:23 EDT 2005
As companies strive to establish new and better ways to interact with customers in increasingly competitive markets, Agency.com, a full service interactive agency, and Marketspace LLC (a unit of Cambridge-based Monitor Group), a strategic advisory firm that specializes in optimizing customer interactions, have formed a research consortium to explore best practices for creating integrated customer experiences -- both on and offline.
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Jeffrey F. Rayport to deliver Microsoft Web Seminar on Best Face Forward on May 25, 2005 Mon Apr 25 18:13:22 EDT 2005
Free web seminar to provide an overview of the new frontier of competitive advantage.
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Best Face Forward Introduces Smart Front Office as Critical Path to Competitive Advantage Fri Dec 03 16:56:06 EST 2004
In their new book, renowned business strategists Jeffrey F. Rayport and Bernard J. Jaworski advocate improving service interfaces with customers through effective and efficient use of humans and machines.
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