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Welcome to the full collection of Interface Advantage, a monthly look at the ways in which the strategic goals of firms meet (and sometimes miss) the needs of customers at the new frontier of competitive advantage: the service interface. Our editors survey the expected - and sometimes unexpected - sources to provide you with a digest of what's of interest in the front office revolution unfolding in business today. Scan, read, ponder, and enjoy.

Interface Advantage
Thu Jul 21 00:00:00 EDT 2005
In this edition:
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Interface Advantage
Mon Jun 20 00:00:00 EDT 2005
In this edition:
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Interface Advantage
Wed May 11 00:00:00 EDT 2005
In this edition:
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Interface Advantage
Fri Apr 15 10:17:49 EDT 2005
In this edition:
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Interface Advantage
Thu Mar 10 11:29:24 EST 2005
In this edition: Success on the Front Line of the Front Office Revolution
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Interface Advantage
Wed Feb 02 10:34:19 EST 2005
In this edition: The Importance of Managing Customer Experience across All of the Interfaces
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Interface Advantage
Mon Dec 20 15:23:53 EST 2004
In this edition: Why Companies Must Improve Their Service Interfaces with Customers
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